ConnextCare Invests in New Telehealth Platform

ConnextCare in March implemented a new telehealth platform across all of its locations in Oswego County. ConnextCare will now be using Greenway Electronic Medical Record (EMR) to ensure a more efficient telehealth experience for patients.

Moving forward, patients will receive a text message or an email on the day of their scheduled telehealth visit. The text or email will include a link to a video chat that patients will be able to click on and be automatically connected to the telehealth virtual waiting room for admittance to their visit by the ConnextCare team.

Telehealth is a critical resource for patients. It enables a patient to be seen by a provider regardless of their ability to physically come into the office, therefore breaking down a barrier to care.

ConnextCare became aware of the need for telemedicine at the onset of the COVID-19 pandemic. Within days of the pandemic, the ConnextCare IT team was able to secure the resources and training to be able to offer this service to patients.

“As we begin to transition back to a level of normalcy in healthcare, the benefit of a telehealth connection has proven to be both effective and convenient for our patients,” said Ken Martin, director of information services at ConnextCare. “With now over one quarter of all healthcare visits being of a virtual nature, ConnextCare looked to streamline the process for both our staff and patients by adopting a single platform. The Greenway telehealth package works seamlessly with our EMR, this eliminates the need for a third-party application which increases the time to create and distribute the virtual appointment.”

Since the beginning of 2020, ConnextCare has used telehealth for more than 58,000 appointments and continues to use telehealth for 85% of its scheduled weekly mental health appointments.