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New hire involved in employee engagement to make sure that employees feel valued and heard By Deborah Jeanne Sergeant Coleman As healthcare organizations feel even greater difficulty in employee retention, Oswego Health has created and filled a new position. Jennifer Coleman has come on board as the organization’s first employee experience manager in late 2020. Coleman grew up in Vermont and has lived in New York since 2000. She attended Ithaca College as a music education major and stayed, first working as a teacher for seven years and then shifting to human resources in a variety of entry level and then mid-level roles for nine years. Coleman is a certified professional in human resources and a member of the Society for Human Resource Management. “I love teaching and helping people grow and develop,” she said. “I found I could do that in HR.” Her previous role was at EarQ in Syracuse as director of employee engagement. When she saw the opening at Oswego Health, she felt it aligned with what she wanted to do. She also likes the values and vision for human resources at Oswego Health, including its view of employee experience. “Right now, with everything we’re facing with