Excellus’ Crisis Plan Helps Company Pivot
Working from home, Melissa Gardner, executive vice president, population health engagement at Excellus BCBS, has to juggle work and kids. In a statement, she said: “We are supporting each other more than I would have thought possible,” she said about her colleagues at the insurer. Photo provided.

Excellus’ Crisis Plan Helps Company Pivot

Nearly entire workforce of 3,600 at Excellus still working from home. ‘We haven’t missed a beat,’ says regional president By Deborah Jeanne Sergeant Making an organization-wide shift in basic business…

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